We usually ship Lucky Leash orders two to three days per week. The exact day depends on our rescue schedule and varies each week. Once we've packaged your shipment, you'll receive an email notification with tracking information. The leashes are sent through the US Post Office and we've found that the tracking information for a small percentage of packages is not always updated. Generally, these packages are still in transit and will be delivered within 2-5 business days within the US.
International shipments usually take longer to arrive because the packages must clear customs before continuing to the destination.
If you have additional questions, please reply to the shipping notification email or the original email you received after placing your order. To research the status of your shipment, please provide us with your order number, name and email address.
Please don't forget to send us a picture of your dogs with their new Lucky Leash! We love receiving pictures of pets from around the world with their Lucky Leash.